At Rainbow Uniforms, we take great pride in the quality, fit, and craftsmanship of our products. While we aim for 100% satisfaction, we understand that sometimes a product may not meet your expectations. We offer a hassle-free return and exchange process to make your shopping experience smooth.

Please note: We do not offer refunds. All approved returns will be issued as store credit in the form of a Credit Note, which never expires and can be used anytime on our website.

Eligibility for Return/Exchange

✅ Requests must be initiated within 7 days of delivery.

✅ Products must be unused, unwashed, and returned in their original packaging with tags intact.

✅ Only size exchanges or cases of product defects/wrong item received are eligible.

🚫 Customised or altered products are not eligible for return or exchange.

🚫 Items showing signs of wear, washing, damage, or missing tags will not be accepted.

Fabric Quality & Product Complaints

If you experience any fabric-related issues such as:

• Pilling
  
  
• Color bleeding
  
  
• Fabric fragility or tearing
  
  

Please notify us within 5 days of purchase. Beyond this window, we may not be able to process complaints.

How to Initiate a Return/Exchange

1. Email us at [info@rainbowuniforms.com within 3 days of delivery with your order number and a brief description of the issue.
2. Once your request is approved, you will be guided on the return shipping process.
3. Return Shipping Costs:
   If the item is defective or incorrect, we will arrange a reverse pickup at no extra cost.
   For all other reasons, return shipping charges are to be .
4. After we the returned product, we will issue your Credit Note via email/SMS.
   
   
   Important Notes

• All exchanges are subject to stock availability.
• Store credit has no expiry and can be used on any product on our website.
• Product Care Responsibility:
  Each item comes with specific care instructions. Damage caused by improper washing/handling will not qualify for return or exchange.