RETURNS AND REFUND (IN FAQ FORM)

WHAT’S YOUR POLICY?

We’re bummed things didn’t work out for you, but here’s the good news: you get 7 days to return your items starting from the day you receive your dispatch email.

Here’s the fine print: 

Items must be unworn and unwashed

Items must have all tags attached.

Refunds – How long will my refund take?

We get it, waiting for a refund can suck. But please hang in there while we work on it. A typical refund will take up to 21 days; that’s 14 days from you returning your order, us processing it, followed by 7 days for it to make its way through the banking system.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and, wherever possible, sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

If you’ve waited more than 28 days from the day you returned your item and have received no email from us then please get in touch by going to the ‘Contact Us’ tab on this page.

I am outside of the returns policy, can I return?

Over 7 days?

We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 45 days

I don’t have the original packaging, can I return?

Don’t worry, just package your items in something non see-through, sealable & waterproof.

Have you received my returned item(s)?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund back to your payment method. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

Can I exchange my order?

We don’t offer exchanges, but you can return your package and order again. Your refund will be processed as soon as we get your items back—Check out our refund section for more details.

Faulty items

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us’ tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the ‘Contact Us’ tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

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